Head Of Safari Reservations

DUTIES AND RESPONSIBILITIES
• Focusing on Service levels with attention to detail and accuracy, timeous feedback ,etc
• Problem solving and communicating with Tour Operator
• Working very closely with all Team members in Reservations
• Implementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
• Managing of the Reservations budget and ensuring that this is effectively implemented and managed.
• Plan and support the development of individuals’ skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.
• Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.
• Integration of systems between Reservations, Finance and Operations – ensuring the flow of information is correct for ease of information flowing to Camps .etc.
• Managing the business reports which is generated from Tour Plan
• Ensuring all systems are fully operational e.g. Emergency weekend cell phone
• Developing reports to administer and grow the business for conversions from Provisionals to confirmed
• Ensuring that we maximise our capacity of selling and ensuring limited deadbeds are created
• Ensuring timeous feedback to Operators with quick turnarounds, attention to detail etc

REQUIRED QUALIFICATION
• Matric
• Tertiary qualification in Travel and Tourism or relevant

REQUIRED EXPERIENCE
• Minimum of 5-7 years of experience in leading and managing Reservations Team

KNOWLEDGE, SKILLS AND ABILITIES
• Knowledge of Tourplan
• Proven leadership and Management Skills
• Excellent written and verbal communication skills
• Strong organizational and time-management skills.