Call centre agent

cape town, Western Cape

Posted more than 30 days ago

Company:: National debt consultants
Company Description:: Our debt review call center specializes in providing expert financial guidance and support to individuals struggling with debt. With a team of experienced professionals, we offer personalized debt management solutions tailored to each client's unique needs. Our goal is to empower individuals to regain control of their finances and achieve financial freedom through comprehensive debt review services. Whether it's debt consolidation, negotiation with creditors, or financial counseling, we are dedicated to helping our clients navigate their way to a debt-free future.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Grade 12
Gender:: Any
Number of vacancies:: 10

Job Description

A call center agent is empathetic, patient, and knowledgeable about financial matters. They possess a deep understanding of debt management solutions and are adept at explaining complex concepts in a clear and understandable manner. Their communication style is compassionate, as they listen attentively to clients' concerns and provide reassurance while offering practical solutions. With a focus on building trust, they guide clients through the debt review process step by step, ensuring they feel supported and empowered to take control of their finances. Additionally, they are skilled at negotiating with creditors and developing customized repayment plans tailored to each client's needs and circumstances.