The Tier 2 Engineer is responsible for managing and maintaining

General Summary:
The Tier 2 Engineer is responsible for managing and maintaining our end client’s networks.
Ensuring client satisfaction and quieting their networks are essential in this position.
Essential Duties and Responsibilities:
The Tier 2 Engineer position is a key contributor in the success of managing our client’s networks.
This is achieved by quickly resolving incidents that our clients open tickets for and by constantly
monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.