Call Center Agent

· Matric / National Diploma / Relevant experience

· Previous experience in a Customer support role

· Track record of over-achieving quota

· Strong phone and verbal communication skills along with active listening

· Familiarity with CRM systems and practices

· Customer focus and adaptability to different personality types

· Ability to multitask, set priorities and manage time effect

KEY RESPONSIBILITIES:

· Manage large amounts of inbound and outbound calls in a timely manner

· Follow communication “Scripts” when handling different topics

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

· Seize opportunities to up sell products when they arise

· Build sustainable relationships and engage customers by taking extra mile

· Keep records of all conversations in our call center database in a comprehensive way

· Frequently attend educational seminars to improve knowledge and performance level..