Tourplan Rates Manager

Looking for an experienced Tourplan Rates Manager for a luxury travel brand.

Experience required:
An excellent working knowledge of Tourplan
Computer literacy
Good Excel knowledge
Understanding of product contracting, including commission and mark-up / discounting structures

SKILLS REQUIRED:
People management skills, and ability to motivate a team to achieve deadlines
Numbers, numbers and getting it right the first time – detail matters
High attention to detail
System savvy
Ability to solve problems
Thrive when under pressure while having fun at the same time
Ability to empower, train and mentor people
Pro-activeness - initiating and implementing rate loading initiatives
Service oriented: Working toward and maintaining high service levels to in-house customers i.e.
reservations and product teams
Ability to communicate in a clear, concise, consistent and transparent manner

PREVIOUS WORK EXPERIENCE REQUIRED:
Four years’ experience in a tour operating support / system environment
Management of a team an advantage

Duties include:
Management of Tourplan System Content:
Ensuring Tourplan content is fully up-to-date and accurate at all times:
Rates, offers, child rates, group rates, value adds, etc.
Trading terms, policies, property includes/excludes, etc.
Supplier information, contact details, etc.
Overseeing the loading and checking of the above into Tourplan within specified deadlines
Ensuring rate loading policies and procedures are strictly adhered to
Ensuring the best-practice and procedure documentation is up to date
Identifying process changes to optimize loading efficiency and accuracy
Assisting with Tourplan content-related projects

Management of Rate loading team:
Day-to-day management of rate loading team, their capacity and their outputs
Management of rate loading logging, delegation, and query resolution
Reporting on team performance, including:
Turnaround times
Rate loading errors
Number of suppliers loaded
Team leave approval and appraisals
Interviewing and hiring new staff
Training new staff joining the team, and conducting ongoing training to develop team members
Ensuring that the team has the necessary resources and training/mentoring to perform at their peak

Ownership of integration and alignment:
Ensuring alignment of content and content-loading process across all Tourplan instances in Africa, Asia, and South America
Management and driving of the integration between Tourplan and external systems in conjunction
with the Information Systems Team