Sales Associate

About the Company

The company offers cost effective and sustainable leasing solutions to companies and institutions alike to help them finance and purchase the technology they need to run their business efficiently and keep their IT equipment up to date.

About the Role

Sales coordinators support Account Managers and Business Development Managers by coordinating sales-related activities within the Company group. They play an important role in maintaining good customer relationships, by acting as an extension of the field sales force. Sales coordinators require excellent organisational, administrative and communication skills, together with an ability to deliver high standards of customer service.

Responsibilities

Sales Coordinating

Interfacing with the sales team and managing expectations both internally as well as with the
customer
Engaging with, supporting and driving outcomes with the operations and credit departments within
the Company group.
Managing customer expectations through communicating and keeping them informed on progress.
Company pride themselves in being customer focused by driving service excellence.
Identifying, communicating and escalating of functional problems, potential threats and challenges.
Dealing with challenges, resolving conflicts, solving problems and knowing where to find help.
To administer all relevant sales platforms ensuring data richness and integrity.
Exposure to all relevant customer related matters and delivering on set objectives.
Completing all relevant and required quotations and supporting requirements.
Completing Credit notes for files and assist in maintaining credit facilities.
To support the Account Manager and Business Development Manager to deliver on Customer
excellence and all relevant administration requirements.
Communications & Working Relationships

Internal:
Account Managers / Business Development
Managers
Operations Team
Credit and Risk team
CAMS team
Internal Subject Matter Experts
Reasons for Interaction:
Ensure the achievement of the Sales
objectives within the Company Group
Customer satisfaction and excellence
External:
Customers
Reasons for Interaction:
Customer Service and satisfaction
Candidate Requirements

Minimum qualifications / experience

Business Administration diploma or equivalent qualification
2 years’ experience in target driven sales environment.
3 years’ experience in customer relationship management.
Other requirements

Product knowledge
Business Acumen
Relevant Industry/Domain knowledge
Assertiveness
Attention to detail
Conflict management
Professionalism
Presentation
Customer relationship management
Competencies

Behavioral Competencies
Communicating and Informing
Results Driven
Handling Conflict
Checking Things
Following procedures
Managing Tasks
Upholding Standards
Producing Output
Taking Action
Meeting Timescales
Learned Competencies
Account Management
Product/Service knowledge
Managing SLA’s
Hygiene Factors
Copes with Change
Desire to Develop & Grow
Integrity, Values & Trust
Logical Thinker
Passion for customers & Excellence
Additional Skills required

Can-do attitude
Someone who is very strong on Admin Skills.
Attention to detail.
Client’s service focused.