Site IT & Operations Support/Driver
Klerksdorp, North West
Posted more than 30 days ago
- Company:
- Shout-It-Now
- Company Description:
- SHOUT-IT-NOW uses innovative social behaviour change approaches to effectively engage youth and create demand for our health and wellbeing services. We offer a range of health services, currently focused on sexual and reproductive health, via a variety of convenient channels, primarily mobile vans. We also aim to connect youth via referrals and linkages to a range of other health and wellbeing services, including behavioural and livelihoods programs that are offered through partners. Custom technology enables SHOUT-IT-NOW to effectively use real-time data to generate insights and inform our program design—our youth engagement, communications and service delivery strategies—and to give youth easy access to programs offered by our ecosystem partners. Importantly, we take a client-centered peer-lead approach, involving youth in all aspects of our work.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Grade 12
- Number of vacancies:
- 1
Job Description
Duties and Key Responsibilities:
• IT Support:
- Provides onsite IT infrastructure support to the field team.
- Conducts troubleshooting and resolves IT issues or refers them to the IT Support Desk.
- Creates, submits tickets / logs calls with the IT Support Desk according to Shout-It-Now’s Standard Operating Procedures.
- Follows up on tickets logged to ensure they are resolved.
- Collaborates with the IT to escalate issues promptly to minimize or eliminate downtime.
- Works with IT and installs IT upgrades with minimal assistance.
• Site Operations Support:
- Conducts site safety inspections on arrival to ensure that staff, site, assets and stock will be safe.
- Identifies potential site hazards and reports these to the Team Leader / Outreach Officer.
- Uses Operations checklist to confirm that the site is ready and confirms all equipment is in working order for daily operations.
- Performs weekly stock-take and manages stock ordering processes to maintain adequate stock levels.
- Implements process changes and makes recommendations for improvements to the Operations Department.
- Reports on all issues identified with stock, fleet and / or equipment / assets.
- Performs responsible medical waste management.
- Maintains and updates client records with minimal errors.
- Assists with site setup and take-down.
- Undertakes additional responsibilities reasonably requested by the Team Leader.
• HIV Testing & Counseling Services:
- Performs recruitment, testing and counseling as per Shout-It-Now procedures.
- Advises and refers HIV positive clients to relevant healthcare facilities for ART and additional Shout-It-Now services.
- Refers clients to behavioral programs.
- Refers clients for PrEP initiation and SRH services.
- Refers screened clients to the Social Worker for GBV services.
- Promotes Shout-It-Now’s services at sites.
• Driving and Vehicle Maintenance:
- Drives the team to and from the sites, safely and reliably.
- Adheres to South African Road Regulations.
- Fuels the vehicle at approved fuel stations and makes sure it is ready for daily use.
- Conducts daily pre- and post-trip vehicle checks using the Asset pool and makes recommendations for services and repairs.
- Ensures adherence to SOP’s regarding accident and incidents reporting.
- Arranges for the vehicle to be cleaned and maintained.
• Any other duties reasonably be required by the Team Leader.
Minimum Requirements:
• Matric
• Higher Certificate/National Diploma in IT and/or relevant qualification.
• HIV testing certification.
• Code 8 or 10 driver’s license.
• 1 – 2 Years’ experience in IT and providing IT support.
• 2 – 3 Years’ experience with HIV testing and counseling.
• 3 Years' regular driving experience.
• Experience with Microsoft Office.
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