Team Leader (Sales Department) Debt review industry

Team Leader (Sales Department) Debt Solutions Industry
Cape Town CBD
Salary : Market related.
Job Description
Our client stands out as a premier debt counselling firm nationwide, reflecting their exceptional client service and the calibre of their team members. They are dedicated to fostering fairness, diversity, and growth opportunities for their employees as an equal-opportunity employer. Currently, they are seeking a Sales Team Leader who is results-oriented to undertake the following responsibilities.

Key Responsibilities include, but are not limited to
Managing a team of sales Lead generators
Driving team targets in accordance with the department's KPI requirements
Evaluating data and using the information to boost productivity and ensure steady staff development.
Managing the collection book at optimal capacity
Providing encouragement, training, coaching and performance improvement plans to agents where necessary
Ensuring adherence to compliance requirements through call listening and performance evaluation
Liaising with other departments to ensure departmental synergy and ultimate company success.
Ensuring relevant HR documentation is submitted electronically as well as manually.
Maintaining Quality and compliance

Requirements:
Matric (essential)
Related Diploma or degree (advantageous)
Clear ITC and criminal record (essential)
Min. 2 years’ Debt Collection experience (advantageous)
Min. 2 years’ Debt Review experience (advantageous)
Min. 2 years’ Sales Team Leader experience (essential)
POPI knowledge (advantageous)
Dialler systems and CRM
Key Competencies:
Effective communication
Strong administrative skills
Excellent time management
Enthusiastic and passionate
Problem-solving abilities
Active listening skills
Coaching proficiency
Working hours: 08:00 -17:00 (Mon - Fri)