Collections Team Leader
City of Cape Town, Western Cape
Posted 3 days ago
- Company:
- Bianca Consulting
- Company Description:
- At Bianca Consulting we focus on putting our clients and candidates first. We strongly believe in making the recruitment experience effortless. What makes Bianca Consulting different from other recruiters? - Accommodation. We execute tailor made plans for every organisation as each company is unique and needs to fulfill different requirements. - Prompt. We do not waste time in finding suitable candidates for our clients. - Biometric services. We continue to succeed in the amount of services / background checks / assessments we provide our candidates and clients with to ensure a safe process throughout. - Marketing Services. We create individualised designs for our clients which help us attract top talents - Integrity. Our core value is consistency and honesty. We want our clients and candidates to trust the process. - Enthusiasm. We insist on being friendly, building strong, positive relationships with our clients, making the journey exciting to both you and I.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
The ideal candidate for this role will be responsible for leading, supporting, motivating and developing
a team of Collection Agents, ensuring that key performance requirements and operational efficiencies
are achieved in line with the company objectives.
R16 000 (plus commission)
Responsibilities
Revenue and Efficiency
* Ensure that the team and the agents’ key performance targets are met in line with business
requirements
* Ensure team and agents quality standards are met and that a high standard of quality is
achieved and maintained
* Set and maintain production standards and targets in line with departmental requirements
Ensure service level agreements are adhered to
* Ensure that the departments service level agreements are in place and are achieved
* Constantly engage with management regarding any challenges identified to mitigate through
appropriate measures
People management
* Ensure all team members have KPA’s and personal development plans in place with clear and
tangible goals
* Lead, guide, develop and support your agents by identifying and conducting coaching and
training to achieve performance standards
Quality control
* Monitor calls and provide relevant feedback for improvement
* Conduct regular coaching in order to improve quality of service delivery
* Take appropriate action when quality standards are not met or upheld
Projects
* Participate in any projects as per the agreed KPA
* Assist with the implementation and optimization of projects and assignments
Motivation
* Initiate and participate in motivational team and departmental activities
* Ensure all motivational activities are planned and implemented in line with the motivational
plan to ensure buy-in from agents
* Complete motivational tasks within the required timeframes
Requirements
Team Leader Min Requirements:
* National Diploma or Degree
* Minimum of 2 years’ experience managing a team
* 2 Years Collections Experience
* Lead Management Experience
* Strong evaluation ability, business acumen, and commercial awareness
* Excellent communication, interpersonal, and customer service skills
* Strong Leadership abilities
* Good time management, strategic planning, and organizational skills
- Salary:
- 16.000,00 ZAR Monthly