After Sales Technician - Zambia
Lusaka, Gauteng
Posted more than 30 days ago
- Company:
- Hexing Electric South Africa
- Company Description:
- Hexing Electrical SA (Pty) Ltd (Hexing SA) is the Subsidiary of Hexing group which is one of the leading global market players in power industry focusing on smart metering and smart grid technologies. Since 1992 Hexing Group always has been moving on the edge of technology to deliver state of the art products and solutions to utilities all around the world. More than two decades of working in international market has proved that we always stand with our clients not only as vendor but also as consultant and contractor. For more info about Hexing group, please visit www.hxgroup.cn Hexing SA has offices at Johannesburg, Durban and Cape Town for the purpose of offering the products and service to her esteemed clients. Hexing SA supplies various metering products, which complies with STS and are qualified by SABS and solution to meet the different requirements. Hexing SA is a BBBEE complied company to support the local employment. The main target of Hexing SA is to provide products and service to the entire Africa market. Our mission is empowering utilities to save more energy by increasing efficiency and reducing losses. We walk along with utilities on their way of development to create a greener world to reserve exhaustible resources for future and save the environment.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Location: Lusaka, Zambia
Citizen: Zambian
Roles and Responsibilities:
1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
2. Provide accurate, detailed information and training about our products, services, and policies to customers
3. Provide field service to customers for trouble shooting once get work order from CRM system or instructions from service team.
4. Keep using CRM to records of customer interactions and transactions accurately
5. Escalate complex cases to the appropriate department for further investigation and resolution
6.Collaborate with other team members to ensure customers receive a consistent and positive experience
7. Continuously improve knowledge of our products and services through ongoing training and self-learning and be capable to repair products after training
8. Handle customer complaints and provide appropriate solutions within company guidelines
9. Stay up-to-date with industry trends, competitor activities, and new product releases
10. Develop opportunities for new clients and also C&I solar projects as per the instructions.
Qualifications, Skills and Experience:
National diploma or equivalent bachelor’s degree in electrical engineering – THIS IS A MUST
Proven customer support experience or experience in a similar role
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Ability to empathize with customers and remain calm under pressure.
Proficient in using customer support software, CRM systems, and Microsoft Office Suite
Ability to multitask, prioritize, and manage time effectively.
Attention to detail and strong organizational skills
Ability to work independently and as part of a team
Willingness to work flexible hours, including weekends and holidays, if required We offer competitive compensation, comprehensive benefits, and a positive work environment.