Travel Specialist - Group & Group Series

TRAVEL SPECIALIST - GROUPS & GROUP SERIES
Job Description
• Responsible for planning, pricing, and arranging travel experiences to
southern Africa for travellers through international agents.
Responsibilities
• Evaluate client requirements including interests, needs, and budget
constraints
• Provide timely quotes for all requested services
• Make reservations for requested services
• Acknowledge receipt of requests from agents
• Respond to requests and send written confirmations
• Organize client files according to company standards
• Input reservations into Tourplan system
• Confirm services with suppliers
• Maintain ongoing communication with agents regarding reservation status,
payments, deadlines, and reservation terms
• Coordinate Meet and Greets when necessary
• Manage documentation for all reservations:
o Plan itineraries and layout
o Prepare travel packs for clients
o Issue vouchers and rooming lists
o Maintain filing system
• Ensure timely invoicing of clients for all services and provide invoices
promptly
• Handle payments and address account inquiries
• Arrange tour guide services as needed
• Secure competitive rates with preferred suppliers
Requirements
Qualifications and Experience
• High school diploma or equivalent
• Preferably a qualification in Travel & Tourism
• Minimum of 5 years of experience working with groups and group series in the
tourism sector
Competencies
• Proficiency in analyzing detailed group costs and itineraries
• Familiarity with Tourplan software is advantageous
• Ability to negotiate availability and rates with suppliers
• Strong knowledge of South African and regional geography
• Excellent product and logistical understanding
Salary
Competitive salary based on relevant experience.
Benefits
ABOUT OUR CLIENT
Our client, an African company, is committed to prioritizing their people, customers, and
suppliers by delivering exceptional quality, service, and value. They aim to infuse each
customer interaction with the unique essence and magic of Africa. The ultimate goal is
for our client to emerge as the leading integrated tourism group in Southern Africa, with
a strong international presence in sectors where they possess a sustainable competitive
advantage.
Key areas of international expertise encompass:
• Destination retail
• Global sports event management
• Duty-free retail on the ground
• Duty-free retail in the air
• Destination management
• Hotel management
• Lodge management
• Airport craft and curios retail
• Activity management
• Online corporate travel management