IT Product Coordinator
Port Elizabeth, Eastern Cape
Posted 14 days ago
- Company:
- PerformIT Personnel
- Company Description:
- PerformIT Personnel is based in Port Elizabeth and specializes in the recruitment of Permanent and Temporary / Contract Staff.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Grade 12
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
SUMMARY OF POSITION:
The purpose of this position is to assist in a variety of IT products, development and operational areas.
EDUCATION AND EXPERIENCE:
Experience in administration
Experience in project management principles
Intermediate report writing skills
Advanced level of knowledge in Microsoft Word, PowerPoint and Excel
Experience in the freight forwarding industry (Advantageous)
Basic graphic design skills (Advantageous)
Experience in working with Digital Adoption Platforms (Advantageous).
Relevant Diploma in IT, Business Management and Administration, Project Management or Software Development
Computer skills including Microsoft Office suite, Excel and general knowledge of software development
Good analytical skills
Good written and verbal skills
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
DUTIES:
Product Training, Onboarding & Retention and Digital Adoption Platform Content Creation
Conduct training sessions to groups and individuals across multiple IT products and platforms
Create Training Material, Outlines, Process Flows and Documentation
Assist with workflows, walkthroughs, Smart Tips, video creation, Data analytics and Reporting and end-user assistance through a Digital Adoption Platform
Communicate with end users post-training to effectiveness of training and improvements needed
Work with technical team to broadcast training materials to end users
Assess knowledge of trainees’ post training
Provide status, progress and results reporting
Use strong communication skills including excellent active listening skills
On-board new clients and users
Support the commercial team in surveying user experiences and relaying to the IT product leadership team
IT Product Organisation/Coordination
Keep accurate record and reporting of IT product usage, demo’s, onboarding, release notes, training sessions, development requests and interactions with stakeholders using Company tools and systems
Assist in data quality initiatives within the Company
Partner with the IT product development teams to drive system development, adoption and meeting business requirements