Support Analyst Team Lead

We are looking for a Support Analyst Team Lead for a National Company in Port Elizabeth.

Purpose of the Position:
The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role.
The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.

Requirements:
Relevant qualification or related experience
An understanding of/the ability to read and debug code advantageous
An understanding of different message formats advantageous
Customer support experience
Excellent written and communication skills
Excellent interpersonal skills
Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
Highly self-motivated and directed
Detail oriented
Focus on solution, proven analytical, evaluative, and problem-solving abilities
Able to work under pressure, showing ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service focus
Team player
Extensive experience working in a team-oriented, collaborative environment
C#, .NET, MS SQL advantageous

Duties and Responsibilities:
Support and maintain applications within the scope of the position
Comply with standard processes and procedures documentation
Diagnose and analyse problems in a timely and professional manner
Monitor all production application components to ensure high availability and meet or exceed client expectation
Contact development teams to assist in incident resolution in relation to system alerts
Maintaining relationships with key strategic partners and customers
Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes ⎯ General knowledge of software development lifecycle ⎯ High degree of initiative, mature judgment, and discretion ⎯ Good communication and organizational skills
Ability to conduct and direct research into IT issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Provide accurate monthly reports in a timely manner to Management
Become efficient in the use, workflow and capabilities of the system used for support