Installation Technician

Company: Tagmarshal
Position: Installation Technician
Contract: 4 - 6 Month Fixed Term with potential for Permanent Employment
Work hours: Flexible working hours determined by operational requirements
Location: Cape Town with extensive International Travel
Remuneration: Commensurate with qualifications and experience
Reports To: Group Technical Operations Manager

Role summary:
We are a leading international Golf Course Optimization company, seeking a skilledInstallation Technician to join our dynamic team. Our company specializes in optimizing golf course operations by installing state-of-the-art GPS trackers and Android tablets into golf carts. This role involves traveling abroad to perform installations, ensuring that our technology is seamlessly integrated into our clients golf carts. You will be responsible for maintaining high standards of installation quality and addressing any challenges that arise on-site.
WHY WORK WITH TAGMARSHAL?
We are a forward-thinking technology company providing cutting-edge solutions to enhance operations across the golf and leisure industry. With a focus on improving efficiency, delivering superior customer service, and leveraging advanced technology, we create custom solutions that ensure optimal performance for our clients worldwide. Our Company is revolutionizing Golf Operations through data, with a strong presence in the USA, Europe, Canada, the UK, and South Africa. Our new team members are held to high standards, focusing on results-driven execution and quality. With us, you’ll have the opportunity to work in a fast-growing company committed to innovation and operational success.

RESPONSIBILITIES:
● Install GPS trackers and Android tablets into golf carts at various international locations.
● Ensure proper integration with existing golf cart electrical systems.
● Travel abroad for extended periods to complete installations at client sites.
● Work with low voltage DC circuits and perform mechanical installations with precision and care.
● Configure devices including mobile phones, tablets PCs, and GPS devices.
● Develop strong working relationships with remote support agents
● Ensure timely execution of the installation process.
● Execute installation procedures, perform final system checks, and ensure optimal functionality of systems before site departure.
● Update the Field Management System, record on-site issues, and maintain accurate records of expenses and client interactions.
● Maintain and replenish your toolkit, ensuring tools and spare stock are at optimal levels.
● Ensure client sign-off, reporting, and ratings are completed for every site visit.

RELEVANT EDUCATION, REQUIREMENTS AND EXPERIENCE:
● DC low voltage: Excellent understanding of low voltage DC circuits.
● Hand skills: Proficient in working with electric and mechanical Hand Tools
● Passport: Valid passport for international travel.
● Field installation: Must have previous experience in field maintenance..
● Computer Literacy: Proficient in using the Microsoft and or Google suite of products and comfortable working with software systems.
● Customer-Centric Approach: Fully embody the ‘A customer's problem is my problem’ mindset and proactively solve issues.
● Collaboration & Teamwork: Excellent communication skills and the ability to work effectively with peers, installers, and management to drive success.
● Attention to Detail: Focus on accuracy in task execution and project management, ensuring the integrity of data for reporting purposes.
● Effective Time Management: Ability to prioritize and manage workload to meet business deadlines and project milestones.
● Adaptability: Able to handle changing circumstances and unexpected challenges with professionalism.
● Problem-Solving Skills: Strong critical thinking and troubleshooting abilities to identify and resolve operational and technical issues.
● Self-Motivated: Take initiative and be driven to complete tasks independently while adhering to processes and standards.
● Professionalism: Maintain a positive, professional demeanor and appearance when interacting with colleagues and clients.

BENEFICIAL REQUIREMENTS
● Experience in access control and security installations or auto electrical work is advantageous.
● Formal qualification in Electrical/Electronic Engineering or similar is advantageous.