Junior Concierge

The Company: Embark Beyond Travel
Role Name: Junior Concierge
Hours of work: 8 hours per day – hours must be flexible. Sometimes on EST sometimes in your time zone, depending on the agent

Role Summary:
A leading US luxury vacation company is seeking a bright, energetic, organized person with a passion for travel and service and an understanding of the luxury market. No experience is necessary; on-the-job training is provided, and growth opportunities are available in a dynamic, young culture that offers lucrative financial growth potential.

Daily responsibilities
- Assist luxury travel advisors daily, maintaining instant contact with clients.
- Transform confirmed itineraries into personalized experiences.
- Learn clients' interests to fulfill their travel dreams, including restaurant reservations, spa appointments, tour guide organization, and special dietary needs.
- Create beautiful, detailed color itineraries for client vacations.
- Maintain excellent personal skills and communication with clients.
- Access email after work hours for client emergencies and potentially work from home as needed.
- Adapt to a fast-paced and intense work environment while providing exceptional service.

Requirements
- Excellent personal skills and a strong orientation to luxury and service.
- Proficiency in Word and strong organizational abilities.
- Critical thinking and resourcefulness.
- Ability to work under pressure and manage multiple tasks effectively.
- Dependable and efficient with a team player attitude.
- Strong writing skills for creating detailed itineraries.

Key Qualities:
1. Solution-oriented / Problem solver
2. Critical thinker
3. Positive personality that fits into our culture
4. Service-oriented
5. Resourceful
6. Passionate about travel
7. Anticipates needs
8. Articulate
9. Creative
10. Meticulous / Detail-oriented
11. Organized
12. Good writing skills
13. Understanding of luxury travelers and wealthy clients
14. Goes above and beyond
15. Ambitious
16. Ability to focus on others’ needs
17. Good multi-tasker that prioritizes well
18. Expedient
19. Works well under pressure
20. Dependable
21. Team player
22. Handles difficult and demanding clients effectively
23. Efficient
24. Diligent
25. Adheres to policies, and office etiquette, and respects office hours