Vehicle Service Advisor (Helderberg)

Somerset-West, Western Cape

Posted more than 30 days ago

Company:: Clever Heads Personnel
Company Description:: SERVICES OFFERED Recruitment: • We recruit candidates based on a client’s job description/s from suitable recruitment sources and our database of candidates. Interviewing: • We conduct structured interviews with candidates to find a suitable match for the client between the candidate and job description. • We conduct competency-based interviews for senior positions with a report on request. Referencing: • We do verification of references given on the CV of the candidate. • Personality and/ or aptitude assessments can be conducted by a registered Psychometrist on request. • Criminal, credit and ID checks and qualifications verifications are available on request. Screening: • We provide a shortlist of best suited candidates based on the job description for the client to interview for potential appointment.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Grade 12
Number of vacancies:: 1

Job Description

Position: Vehicle Service Advisor
Location: Helderberg
Industry: Vehicle servicing
Salary: R17 000 – R20 000 (CTC) p/m
Benefits: Pension & medical aid
Type: Permanent
CV deadline date: 30 November 2024
Start date: ASAP

Main role: Responsible for communication with customers about their vehicle repair needs and relaying information to Service technicians.

Requirements
 Completed matric or equivalent
 Previous experience in service centre required
 Knowledge of diesel and petrol engine vehicles
 Valid licence
 Reliable transport to and from work
 MS Office & Pastel (training on modules provided)
 Sound telephone etiquette
 Organised and detail-oriented
 Friendly, people’s person who can deal with customers
 English and Afrikaans
 Presentable and neat
 Ability to work well with team members

Duties
 Answer questions about service outcomes, book services and open job cards.
 Calculate quotes for repairs.
 Vehicle drop-off and pick-ups when needed.
 Provide clear explanations of services and repair options.
 Call customers to advise them about service changes if required.
 Coordinate with technicians to manage timely repairs
 Oversee workflow and schedule.
 Maintain customer satisfaction by ensuring quality service