Access Representative

Pretoria North, Gauteng

Posted more than 30 days ago

Company:: Woodafair Academics
Company Description:: Woodafair Academics has built a reputation as a trusted partner on major projects around the Gauteng province and surroundings. Woodafair Academics is committed to positively impact the people, the environment and the clients and communities we serve. Through our network of local and global specialists, our teams draw on deep expertise and systems thinking to simplify the complex and deliver integrated engineering solutions across a range of diverse environments.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Grade 12
Number of vacancies:: 1

Job Description

A Access Representative is responsible for providing customer service and technical support to customers with access-related problems. They are also responsible for troubleshooting, resolving access issues, and maintaining customer accounts.

Access Representative Duties
Provide excellent customer service to customers
Respond to customer inquiries and complaints
Build and maintain relationships with customers
Address customer requests in a timely and efficient manner
Provide product and service information to customers
Maintain customer records in a database
Update customer accounts
Ensure customer satisfaction

Access Representative Requirements
Excellent customer service skills
Strong communication skills
Ability to multi-task
Ability to work independently and in a team environment
Knowledge of company products and services
Proficiency with computer software

Personal Traits
Excellent communication skills
Strong customer service background
Ability to effectively interact with individuals of diverse backgrounds