Member Service Representative

Pretoria East, Gauteng

Posted 13 days ago

Company:: Hallmark Professional Intake
Company Description:: Since the beginning, our dedicated professionals have leveraged technical industry expertise to develop customized solutions for clients, create value, and optimize performance. As a multicultural and united partnership with shared goals, values and service standards across the world, we take pride in our technical expertise and the quality of our work. We pride ourselves in expressing our singular voice and providing insights on the future of our profession and on its role in tomorrow’s business community and society as a whole. Through our publications, we also intend to bring a perspective on the major changes that will impact the lives and business models of our clients as well as on the megatrends that will reshape our world.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Grade 11
Number of vacancies:: 1

Job Description

We are recruiting for a motivated Member Service Representative to be the line of contact for all membership related questions, requests, and concerns. Your responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions.

To succeed as a Member Service Representative you should have strong customer service skills and enjoy working with people. A top-notch Member Service Representative should be able to deliver exceptional member service experiences and resolve enquiries and complaints in a friendly and efficient manner.

Member Service Representative Duties
Excellent communication skills, both written and verbal.
Good listening and interpersonal skills.
Strong attention to detail.

Member Service Representative Requirements
Answer phone calls and written questions, concerns, and complaints regarding membership.
Provide information on membership fees, policies, processes, benefits, products, and services.
Listen to members and identifying their needs.
Recommend and cross-selling products and services to members and potential members.
Investigate and resolving or escalating membership and payment issues.
Assess member eligibility and processing payments, applications, and requests.
Document all enquiries and maintaining accurate membership records.
Excellent communication skills, both written and verbal.
Good listening and interpersonal skills.
Strong attention to detail.