1st Line IT Support Engineer (JB4962)

Johannesburg, Gauteng

Posted 4 days ago


Company:: Kontak Recruitment
Company Description:: Kontak Recruitment agency South Africa, a staffing agency, and leading recruitment agency in Johannesburg. As one of the best staffing agencies, we are trusted for recruiting the best staff, we provide professional and reliable personnel services for both permanent and contract placements. Kontak specialises in helping businesses hire and employ staff efficiently across the employment spectrum. From entry-level to executive roles, find certified staff through our job agencies in Johannesburg, Pretoria, Durban, Cape Town and beyond, including international locations. Looking for Top Talent? Find the right fit for your recruitment needs with our staffing services.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor
Number of vacancies:: 1

Job Description

1st Line IT Support Engineer (JB4962)
Remote for applicants living in South Africa
R15 - 20 000 per month
Employment Type: Permanent
Working Hours: UK Business Hours (9:00 AM - 5:30 PM UK time)

Are you a tech-savvy problem-solver with the skills to deliver exceptional IT support? Are you looking for a remote opportunity where you can grow your skills, gain internationally recognised certifications, and work for a forward-thinking Managed Services Provider (MSP)?

Our Client is on the lookout for a 1st Line IT Support Engineer to join a growing, collaborative team. You’ll play a critical role in supporting clients with IT solutions while building your expertise with world-class training and certifications.

What’s in it for you?
Fully Remote Setup - Work comfortably from home while supporting clients globally.
Paid Study Leave - Advance your skills with employer-funded IT certifications.
Performance Bonuses - Enjoy twice-yearly performance-related rewards.
Supportive Team Environment - Collaborate with a talented team passionate about providing top-notch IT services.
Exciting Projects - Work with diverse technologies, from Office 365 to VoIP systems, and beyond.

Minimum Requirements:
Minimum 1 years’ experience in an IT support environment
Experience with support of Windows Desktop OS
Good working knowledge of PC, laptop and printer hardware
Good working knowledge of the full MS Office suite
Basic knowledge of IT networking and cabling
Excellent telephone manner with good interpersonal and communication skills
Demonstrable problem-solving skills with a logical train of thought

Experience in the following areas would be advantageous:
Previous experience in an MSP environment
Support for VoIP systems
Office 365 administration
Support for Mac OSX
Basic server administration (AD user account creation, password resets, etc.)
Any IT certifications from Microsoft, CCNA or other relevant IT certifications would be highly beneficial towards your application.

Responsibilities:
Answering calls and responding to tickets from customers.
Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
Triage incoming calls and tickets and liaise with the wider IT team to manage escalations.
Adhere to defined KPIs and meet the expected SLAs.
Consistently contribute to and update documentation.
On-board and off-board users.
Monitor backups daily and report on any issues that arise.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.