IT Helpdesk Support Specialist
Roodepoort, Gauteng
Posted 5 days ago
- Company:
- W.A.V.E
- Company Description:
- About Us At WAVE, we are dedicated to helping businesses navigate the digital landscape with innovative solutions that drive growth and success. Our team of experts specializes in web design, digital marketing, and tailored strategies that elevate brands and enhance online presence. We believe in building strong, lasting relationships with our clients, understanding their unique needs, and delivering results that exceed expectations. Whether you’re just starting out or looking to scale, WAVE is here to guide you every step of the way.
- Contract Type:
- Contract
- Experience Required:
- No Experience
- Education Level:
- Bachelor
- Number of vacancies:
- 6
Job Description
Key Responsibilities:
Respond promptly to technical support requests via phone, email, or ticketing system.
Diagnose and troubleshoot hardware, software, and network issues.
Install, configure, and maintain operating systems, applications, and peripherals.
Document technical issues and solutions in the helpdesk system.
Assist with user account management, including password resets and access permissions.
Provide training and guidance to users on IT tools and best practices.
Qualifications:
Proven experience in IT support or a related role.
Strong understanding of Windows, macOS, and basic network troubleshooting.
Familiarity with IT service management (ITSM) tools.
Excellent problem-solving and communication skills.
Certifications like CompTIA A+, ITIL, or Microsoft certifications are a plus.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional development and certifications.
A collaborative and supportive team environment.
How to Apply:
Send your resume and a brief cover letter with the subject line "IT Helpdesk Support Application."
Join W.A.V.E. and help us empower our team with innovative IT solutions!
- Salary:
- 18.000,00 ZAR Monthly