Help Desk Representative

We’re a leading digital marketing agency driven by innovation and excellence. Our team is committed to delivering outstanding solutions that empower businesses to thrive in the digital world. We’re now looking for a passionate and customer-focused Help Desk Representative to join our dynamic team.
Job Summary

As a Help Desk Representative, you will be the first point of contact for our clients, providing prompt and effective support for inquiries, technical issues, and service-related concerns. Your role is crucial in maintaining our high standards of customer satisfaction and ensuring seamless communication between clients and our internal teams.
Key Responsibilities

Respond to client inquiries via phone, email, and chat in a professional and timely manner.
Diagnose and troubleshoot basic technical issues related to digital marketing services.
Escalate complex issues to relevant departments while ensuring clear communication.
Maintain accurate records of client interactions and issue resolutions in the CRM system.
Provide updates and follow-ups to clients regarding ongoing issues or requests.
Collaborate with the internal team to improve support processes and client experience.

Qualifications

Proven experience in a customer service or help desk role, preferably in a digital marketing or technology environment.
Strong problem-solving skills with the ability to work independently and under pressure.
Excellent verbal and written communication skills.
Proficiency with customer support tools, CRMs, and basic troubleshooting techniques.
Familiarity with digital marketing concepts (SEO, PPC, social media, etc.) is a plus.
A positive attitude, patience, and a passion for helping clients succeed.

What We Offer

Competitive salary and benefits package.
Opportunities for professional growth and training.
A collaborative and supportive team environment.
Flexible working hours and potential remote work options.