PowerBI Production Support Analyst (JB4989)

PowerBI Production Support Analyst (JB4989)
Remote for applicants living in South Africa
Salary: R60 - 80 000 per month
Employment Type: Full-Time Independent Contractor
Workplace: Fully Remote

We are seeking a Power BI Production Support Analyst specializing in Reporting & Analytics (R&A) to join our client, focusing on business and database analysis rather than development or design. This role is perfect for someone experienced in resolving support tickets, data troubleshooting, and documenting solutions for technical teams to implement.

You will be the primary point of contact for support-related issues, working closely with technical teams to ensure efficient resolution of reporting challenges and enhanced system performance.

Minimum Requirements (Essential Skills):
5+ years of experience in support, QA, or business analysis within a Power BI environment.
Background in data analytics or engineering, with a sound understanding of data lineage and reporting structures.
Strong knowledge of Power BI, DAX, SQL, SSIS, and data warehousing concepts.
Experience handling support tickets and documenting resolutions for technical teams.
Exceptional English communication skills with a customer-focused mindset.
Ability to work independently in a remote home office with reliable internet and power backup.
Familiarity with tools like Azure DevOps, T-SQL, and Miro is a plus.

Responsibilities:
Handle and prioritize incoming support tickets related to Power BI reporting and analytics issues.
Analyze data pipelines, trace data issues, and identify root causes for resolution.
Communicate effectively with technical teams to ensure timely issue resolution.
Identify patterns in recurring issues and suggest long-term solutions for system optimization.
Track support metrics and assist in developing system health dashboards.

Why join our client?
Full-time remote position aligned to UK working hours (8 am UK time start).
Earn a set monthly retainer on an annually renewable contract.
30 days paid leave per year.
Equipment supplied; candidates need their own home office setup.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.