Junior Operations Controller

Purpose:

The processing of ocean import shipments in line with client requirements and stipulated quality measures.
Requirements:

Knowledge & Experience

Must have a matric certificate
Must have minimum 1-3 years ocean freight imports experience
Must have a very good understanding of customs procedures

Skills:
Conceptual, analytical, numeracy skills
Problem solving skills
Communication skills
Ability to work under pressure
Quality focus
Strong team player
Attention to detail
Time Management

Attributes:
Adaptability
Customer focus
Initiating action
Planning and organising
Quality orientation
Stress tolerance
Be challenging
Be confident
Be calm and co-operative
Be honest, humble and respectful

Training:
Induction
Quality training

Duties And Accountabilities:

Customer Service
Timely and regular updates to Customer Services and / or clients
Ensure all emails are answered within 4 hours and all urgent e-mails are actioned before close of business day
Communicate honestly and professionally with all internal and external clients
Any shipment that deviates from the routine (process flow) must be escalated to the supervisor / manager and if required to the customer service individual

Financial:
Ensure timely and correct payment of charges to shipping lines and service providers
Ensure invoice is done in line with clients agreed tariff and requirements
Ensure invoice is done before cargo is delivered
Scan copies of all invoice and supporting documents to CS and copy to EDOCS
Ensure P&L is printed and verified correct by signing off each one and placing it on the associated file
Ensure WIPs and accruals are checked on invoicing and file status changed to CMP
Process

Quality checks all documents received to verify all is complaint and is in order to proceed
Ensure timely handover off files to Entries department
Ensure timely process of Cargo dues
Ensure timely and correct receipt of delivery release orders
Ensure CTO is processed timely
Notify CS on scheduled delivery dates
Notify the warehouse at least 24hours prior to the delivery of cargo to the facility
Ensure all milestones are completed in CW as to have accurate information available
Ensure notes screens are updated daily by 10:00 am latest, for CS to be able to update the customer
Ensure all correspondence and vendor invoices etc are copied into Edoc

Supplier:
Ensure timely and correct instructions given to shipping lines, transporters and third-party suppliers
Ensure containers / cargo is moved without delay
Ensure POD is received within 48 hours of delivery

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.