Service Advisor

Somerset-West, Western Cape

Posted 2 days ago

Company:: Clever Heads Personnel
Company Description:: SERVICES OFFERED Recruitment: • We recruit candidates based on a client’s job description/s from suitable recruitment sources and our database of candidates. Interviewing: • We conduct structured interviews with candidates to find a suitable match for the client between the candidate and job description. • We conduct competency-based interviews for senior positions with a report on request. Referencing: • We do verification of references given on the CV of the candidate. • Personality and/ or aptitude assessments can be conducted by a registered Psychometrist on request. • Criminal, credit and ID checks and qualifications verifications are available on request. Screening: • We provide a shortlist of best suited candidates based on the job description for the client to interview for potential appointment.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Grade 12
Number of vacancies:: 1

Job Description

Salary: R16 000 – R20 000 (CTC) p/m
Benefits: Pension & medical aid
Industry Auto repairs
Type: Permanent
CV deadline date: February 2025
Start date: ASAP
Send CV’s to: [email protected]

Main role: Responsible for communication with customers about vehicle repair needs and relaying information to Service technicians.

Requirements
 Completed matric or equivalent
 Experience in a auto service centre required
 Knowledge of diesel/ petrol engine vehicles
 Valid driver’s licence
 Reliable transport
 MS Office & Pastel (training provided)
 Ability to work well with team members
 Excellent telephone etiquette
 Organised and detail-oriented
 Should be able to work without supervision
 Strong customer service skills
 English and Afrikaans
 Presentable and neat

Duties
 Manage queries about vehicles services (bookings, job cards/ payments) and open job cards.
 Calculate quotes for repairs.
 Vehicle drop-off and pick-ups per request.
 Explain services and repair options to customers.
 Advise customers about service changes when required.
 Liaise with technicians to manage timely repairs
 Oversee workflow and schedule.
 Ensure accurate administration and documentation
 Maintain customer satisfaction by ensuring quality service at all times