Matriculates/Grade 11
City of Johannesburg Metropolitan Municipality, Gauteng
Posted today
- Company:
- TELECOM SA
- Company Description:
- Most people living in South Africa rely on their smartphones or laptops to stay connected to loved ones, do business, study, and more. National departments are responsible for providing the public with access to resources such as a quality mobile connectivity solution. Our innovative connectivity solutions can be the game-changer your business needs for stability and future growth in ever-changing environments. Ready to connect your business better, faster and more securely? Let’s do it! Our connectivity solutions are specifically designed for your business needs, offering the best in fixed and mobile networks and the broadest portfolio of ICT services and solutions.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Grade 11
- Number of vacancies:
- 10
Job Description
Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control.
Works to ensure all orders received are entered into the ERP by order cut-off time.
Can handle basic level of complexity in orders (Domestic)
Can follow and request amendments of work instructions
Positive influence on the team and being responsible to arrange backup in case of holiday leave.
Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Identifies customer issues that need to be escalated to management in a timely fashion.
Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
Builds relationships with internal departments to ensure best service to end customer is achieved.
Performs other duties as assigned.
- Salary:
- 9.200,00 ZAR Monthly