Service Marketing Support Co-ordinator
Port Elizabeth, Eastern Cape
Posted 6 days ago
- Company:
- On Line Personnel
- Company Description:
- Our team at On Line Personnel constantly strives to exceed our own business motto, which is “RECRUIT WITH US WHERE EXCELLENCE IS A STANDARD” and this is what places On Line Personnel in a league of their own!
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Ref: 4920
Location: PE/Gqeberha
Salary: Commensurate with qualification and experience
Email your CV to [email protected]
Qualifications / Requirements:
• National Diploma/Degree in any relevant Engineering field/Marketing/Business Management or IT/Computer Science
• Minimum 3 years After-Sales experience
• Data Analytics/System Development
Essential
• Must be familiar with Dealer After-Sales operating procedures and Dealer Business Management (automotive)
• Must have good presentation skills
• Must be a self-starter and be capable of working independently
• Must have proven problem-solving skills
• Be able to work under pressure and meet set deadlines
• Strong project management Skills
• Strong Computer skills (MS Office)
• Be able to communicate effectively within all levels of the organisation and with external stakeholders
Added Advantage
• Advanced Power BI Competency
• Advance Excel
• Data mining/analytics
Key Performance Areas:
• Maintain roadside assistance programme for company brand (handle queries, update training material, update booklets, conduct benchmarking)
• Ordering, distributing and tracking vehicles after decal fitment
• Analyse generated reports, address non-contactable dealers, review requirements and participate in tow-in service provider operational meetings
• Co-ordinate and monitor dealer vehicle floor plan arrangements
• Publish and manage Roadside Assistance Dealer Service Level Agreement
• Manage video service phantom testing (Mystery Shopping) for all brands
• Handle all customer queries that may arise from the usage of the vehicles during the Phantom Test (Mystery Shopping)
• Ensure testing is in line with requirements and act as South African Market Co-Ordinator
• Investigating, piloting, implementing and maintaining new service programmes/concepts within dealer network for all brands
• Maintain service and co-ordinate Retail Standards Audit for all brands
• Back office support to all Technical Field Force and Regional After Sales Manage
