Administration and Marketing Consultant - Fixed Term Contract

About the Company

The company is a community of individuals and organisations dedicated to enhancing consumer confidence in micro-finance by ensuring professional, legal, and ethical conduct. The MFSA has established a Code of Good Practice as a voluntary standard to which its members have agreed to adhere.

About the Role

The Administration and Marketing Consultant assists in various administrative tasks to ensure the smooth and efficient operation of marketing initiatives, including Events.

Key Responsibilities

Marketing

Job Activities:
Assist in developing and implementing the marketing strategy
Identify marketing trends and key opportunities for innovation
Create marketing material such as white papers and presentations
Organise marketing and networking events
Maintain a marketing database
Prepare, format and edit a range of documents
Demonstrate understanding of the company product and brand
Create and interpret a variety of marketing reports
Analyse questionnaires and other forms of stakeholder feedback
Key Performance Indicator (KPI)
Marketing strategy developed and implemented
Marketing trends and key opportunities for innovation identified
Marketing material created
Demonstrates understanding of the company product and brand
Marketing reports compiled
Marketing and networking events

Membership Services

Job Activities:
Partake in recruiting and maintaining relations with members
Maintain and update customer databases i.e CRM up to date
Conduct sessions and meetings with members and non – members
Coordinate member events
Set-up the venue during sessions with members
Handle and/or escalate queries of prospective new members and existing members
Communicate with Members via telephone, letter and email
Contacting potential members via various platforms to establish rapport and arrange meetings
Key Performance Indicator (KPI)
Up to date membership records
Effective member support
Timely and effective handling of queries
Timely and accurate member communication

Administrative Support

Job Activities:
Draft communication for members, staff, Board Members, and stakeholders as instructed
Assist Operations Supervisor with research for communications and newsletters
Provide support in updating the website as instructed
Provide administration support in event planning
Capture and file all meeting minutes
Digitally file documents and maintain an effective and up to date document as well as information management system
Manage the MFSA event and activity diary including sending timely reminders e.g Conferences, meetings
Manage incoming and outgoing telephone and e-mail traffic
Handle and relay accurate and timely messages from telephone callers, and escalate queries where necessary
Key Performance Indicator (KPI)
Effective administrative support
Timely and accurate development of communication for members, staff, Board Members, and stakeholders
Effective and up to date document and information management
Accurate records and minutes
MFSA event and activity diary
Efficient logistical arrangements

Candidate Requirements

5+ years of employment experience in a similar role
A relevant qualification
A professional demeanour and ability to stay calm under pressure
Ability to multitask
Problem-solving
Ability to meet deadlines
Effective time management
Attention to detail
Language Skills

Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from members, managers, stakeholders and the general public. The candidate needs to be fluent in Afrikaans and English

Numerical Skills

Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet software; Microsoft suite, Spreadsheet software, Word Processing software and PowerPoint and be social media savvy.

Travel and Licenses

Code EB driving license

Working Conditions

Predominantly Remote, In-person Meetings once or twice a week.
Out of office errands from time to time
Stable internet connection and be able to work remotely