Internal Sales and Marketing Administrator Port Elizabeth

Client: Manufacturing company.
About the Client
• Our client is a well-established company with a rich history of growth and innovation in a highly competitive industry. Founded in 1988, the business emerged from the need to provide cost-effective, sustainable solutions to its customers. From its humble beginnings as a collaborative initiative among key stakeholders, it has grown into a dynamic organization with multiple facilities, serving a diverse and loyal customer base across regions.
• The company’s driving force has always been its commitment to excellence, sustainability, and meeting its customers' evolving needs. Its motto, "Nothing is Impossible", embodies the organization’s determination to overcome challenges and deliver innovative, high-quality solutions. Over the years, the business has expanded its operations, introduced cutting-edge technology, and continuously enhanced its capabilities to support its customers effectively.
• This growth has been made possible through strong partnerships, a dedicated team, and a shared vision of delivering value and reliability. Today, the company continues to thrive, serving its customers with the same passion and commitment that defined its founding principles.

Job Specification: Junior Internal Sales and Marketing Administrator
Position Overview

• We are seeking a motivated and detail-oriented Junior Internal Sales and Marketing Administrator to join our client’s team in Port Elizabeth.

This role is ideal for a candidate with
o strong administrative skills,
o a passion for client interaction,
o and the ambition to grow into an external sales and marketing role over time.

Therefore, if you are already in an external sales and marketing role, this position may not be suited for you, as it is going to be internal administration and learning the systems for at least the first year. This is a development role.

• The successful candidate will provide essential support to the external senior sales representative,
• learn the intricacies of the company systems,
• and assist with servicing existing clients while contributing to business growth.
• This is a development role with a clear growth trajectory.

Key Responsibilities
1. Administration & Systems Management
o Load and track orders in the system to ensure on-time delivery.
o Liaise with customers regarding orders, queries, and feedback.
o Maintain accurate customer data and manage stock levels.
o Participate in daily production and sales meetings to align priorities with the production team.
o Handle manual interventions and navigate an intricate system efficiently.

2. Client Interaction
o Provide backup support for the senior sales representative, including customer communication and order processing.
o Assist with maintaining and growing relationships with existing clients.
o Ensure customers receive timely feedback and updates.

3. Sales Development
o Contribute to growing the client base by identifying leads and performing cold calling as required.
o Support in preparing product samples for trials and conducting client site visits as the role evolves.
o Participate in planning and implementing marketing strategies for internal and external use.

4. Forecasting & Reporting
o Assist with forecasting sales volumes and preparing reports for internal use.
o Analyze data to identify trends and opportunities.

5. Training & Growth
o Develop proficiency in internal systems and processes with the guidance of senior staff.

Key Requirements
• Education:
o Tertiary qualification in Marketing, Business Administration, or a similar field.
• Experience:
o 3-5 years of experience in marketing, administration, or internal sales (less experience considered for candidates with strong potential).
• Skills:
o Strong administrative skills with proficiency in MS Word and advanced Excel.
o Excellent communication skills (verbal and written) in English. Afrikaans proficiency is advantageous but not mandatory.
o Strong interpersonal skills with the ability to build relationships with clients and team members.
o A proactive, extroverted personality with a hunger to grow professionally.
Packaging Industry Experience highly advantageous

• Other Requirements:
o Ability to travel occasionally to East London and King William’s Town (1-2 days as needed).
o Comfortable with early start hours (typically 7:00 AM - 4:00 PM).
o Willing to handle occasional after-hours work if required for customer support or delivery follow-ups.

Key Competencies
• Detail-oriented with excellent organizational skills.
• Problem-solving abilities and a customer-centric mindset.
• Ability to adapt and thrive in a fast-paced environment.
• Interest in learning and developing new skills, with a long-term view of career growth.

Compensation & Benefits
• Salary range: Negotiable, commensurate with experience
• Comprehensive training and mentorship provided.
• Opportunity to grow into an external sales role.
• Benefits package to be discussed during the interview process.

Performance Metrics
• Successful onboarding and mastery of internal systems within the first 6 months.
• Positive customer feedback and ability to handle client queries independently.
• Demonstrated ability to identify and pursue new client opportunities.
• Contribution to achieving sales and client retention goals.