Technician

Position: Technician
Location: Pomona, Kempton Park.
Reportion to: Operation Manager

Job summary:

The Technician is responsible for providing high quality on-site technical expertise and service to
customers in respect of the repair and/or servicing of poultry and piggery products/equipment.

Duties and Responsibilities:

• Attending to the repair and servicing of poultry and piggery products/equipment including but not limited to fault finding, maintenance, and troubleshooting of electrical and mechanical faults.
• Attending to the installation of poultry and piggery products/equipment in compliance with customer requirements.
• Attending to the installation of electrical wiring, distribution board or any other type of electrical wiring or equipment as may be required.
• Attending to the programming of poultry and piggery products/equipment.
• Diagnose errors or technical problems and determine proper solutions.
• Resolve technical and procedural problems.
• Regular customer field visits to inspect installed poultry and piggery products/equipment.
• Provide customer support during field visits.
• Customer service including resolving customer queries and concerns.
• Attending to callouts and breakdowns, including after hour callouts and breakdowns, in order to identify and resolve problems.
• Assisting the Operations Manager and Installation Teams with commissioning projects.
• Completing job cards and attending to general maintenance.
• Assisting with stock taking if necessary.
• Oversee ongoing projects.
• Making ad hoc deliveries of stock as and when required.
• Produce timely and detailed service/installation reports.
• Maintain technical and operational documentation.
• Stays current with technological developments relating to poultry and piggery products/equipment.

Skills & required competencies:

• Qualified electrician with trade test red seal certificate.
• High technical knowledge and skill.
• Excellent communication skills.
• Strong organisational and time management skills.
• Strong administrative skills.
• Resourcefulness and problem-solving skills.
• Computer literate in Widows, MS Office as well as any other software owned or used by the Employer.

Required personal attributes:

• Customer focused.
• Action orientated.
• Strong analytical and conceptual ability.
• Attention to detail.
• Deadline orientated.
• Ability to communicate effectively across all operational levels of the Employer as well as with suppliers and customers, exercising appropriate tact and diplomacy to accomplish objectives.
• Effective interpersonal skills with the ability to present recommendations and ideas.
• Ability to work independently as well as part of a team.
• Ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Flexibility to manage more than one task at any given time.
• Ability and willingness to travel.

Minimum qualification and/or experience requirements:

• Strong technical ability.
• Educational level: Matric Certificate and a Diploma or Higher Diploma (electrical and/or mechanical) and/or another relevant qualification.
• Qualified electrician (red seal), through recognized accreditation entity.
• Relevant technical experience relating to the installation, repair and/or servicing of products/equipment in the poultry and piggery industries.
• Relevant experience with and technical knowledge of Skov, CODAF and Plasson products and/or any other products supplied to customers by the Employer.
• Operation practices and procedures, including Health and Safety protocols and requirements.