Sales Representative - Ebiketec

JOB PURPOSE:
Do you have a passion for bicycles – do you want the opportunity to become part of the fastest growing Ebike industry in South Africa.The successful candidate will have a great track record and passion for working in the customer service industry, an understanding of mechanical and electrical workings of motors and a passion for bicycles!
Our client prides itself by being the first local company to pioneer service, support and advice to the Ebike industry in South Africa.
Your responsibility is to provide excellent B2B service and support to both dealers and end users for the Ebike (Bosch) bicycle industry in South Africa.
You will be promoting and growing the brand through strategic B2B planning and providing dealers and end users with excellent service, support and advise.
DUTIES:
• Provide customers impeccable and friendly e-bike systems service, sales, solutions & reliable support nationwide.
• Build new and improve existing business relationships. Provide research and execute plans to grow sustainable business and sales nationwide.
• Provide expert technical advice, insight and resolve technical or software issues. Provide efficient, reliable support and service, travelling nationwide.
• Efficient response to end consumer calls for technical and general product support, fault diagnosis & repair solutions, spares, actioning warranty cases per company guidelines and processing returns. Working closely with tech support and management.
• Promote the brand, achieve business and sales targets.
• Technical support for the dealer by telephone and email in a confident, friendly manner. Documenting cases in a diagnostic tool.
• Organize and conduct regional training.
• Initiates and implements regional communication measures and dealer-specific activities such as local exhibitions, dealer fairs, road shows, etc.
• Continuous monitoring and analysis of the market and competitive situation and derivation of new product ideas and market opportunities, systems updates & business development.
• Provide research, identify development trends, gives feedback, implement action and innovation.
REQUIREMENTS:
• South African Citizen, valid I.D.
• Valid driver’s license.
• Minimum 2 years successful external sales experience, preferably within the Bicycle Industry.
• Min.: N5/matric. N6 (preferable)
• Computer literate: MS Word, Excel, Outlook. Digital marketing knowledge (advantageous)
• Confident and well-spoken: Excellent verbal written and online communication skills.
• Knowledge of the bicycle industry.
• Sound understanding of:-> Seasonal forecasting and reporting -> Bicycle parts and accessories.
• Customer service skills.
• Innovative, self-starter.
• Travel nationwide, attend shows, build brand loyalty, customer centric.
• Keeps updated with technical info, updates & industry trends. Implements action. Fast learner.
PACKAGE AND REMUNERATION:
• Basic R20,000.00 (negotiable, based on experience, ability, etc.)
• Company car
• Commission
• Business Tools provided (e.g. company cell phone, laptop)
• Training provided (Ts&Cs Apply)