Relief Travel Specialist

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all departments. This position is based in Sandton.

Experience required:
A minimum of 3 – 5 years of previous inbound tour consulting experience is required
Good understanding of terms and conditions and excellent product knowledge
Understanding of travel industry channels
Understanding and knowledge of the different markets
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
Sales process and methodologies
Problem-solving skills
Teamwork!
Tourplan, MS Office and WETU
A good knowledge of South Africa, Southern and East Africa
A willingness and aptitude to always assist and learn
Ability to work shifts on rotation

Duties include:
Overseeing relevant teammates' desks; while the consultant is on leave - required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals
Assisting with brochure quotes
Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless
Involved in the implementation of systems and procedures – assist with testing of systems
Stepping in to chase provisional bookings for all the relevant team
During the quiet periods, follow up on any dead leads
Assist in loading of bookings for consultants during peak booking period
Creative planning and designing of itineraries
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
Emergency duty will be on a rotational basis
Calm and professional manner of servicing agents and guests