Customer Agents
Durban, KwaZulu Natal
Posted 7 days ago
- Company:
- TELKOM SA
- Company Description:
- Teekom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Teekom had offered 3G products available since 2008.[22] The coverage was initially limited to a small part of the country. Telkom entered the South African Cellular market under the brand 8ta. The public launch of the network took place on 14 October 2010 and products have been available since 18 October 2010,[23] supporting both GSM and 3G services.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Grade 11
- Number of vacancies:
- 11
Job Description
Generate daily customer reports and prepare contact information.
Call customers to update their information and relay company or marketing updates.
Perform database updates based on completed calls.
Respond to customer queries and provide support via email, WhatsApp and telephonically.
Coordinate with branch staff to manage and follow up on customer inquiries.
Address and resolve any customer complaints and requests.
Distribute promotions and specials through customers' preferred communication channels.
Update debtor records for company changes.
Compile lists for email marketing campaigns.
Desired Experience & Qualification
Strong communication skills, both verbal and written.
Proficiency in grammar and writing.
Ability to handle multiple tasks and prioritize effectively.
Excellent organizational skills.
- Salary:
- R 7 600,00 Monthly