Premium Listing
Entry Level Contact Center Agent
City of Johannesburg Metropolitan Municipality, Gauteng
Posted 3 days ago
- Company:
- PHILLIP ELECTRONIC SA
- Company Description:
- From those on the frontline, to those behind the scenes. Heroes are ordinary people in extraordinary times. Who pull us together when life pushes us apart. And when heroes are helping the world, we're with them. Because together we make life better. We offer varieties of products from TV, radios, personal care, household products, health etc
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Grade 11
- Number of vacancies:
- 13
Job Description
• Contact inbound leads generated through various, paid for advertising.
• Meet and exceed steep targets in a high-performance environment.
• Stay on top of his/her game by having expert knowledge of all products and services.
• Share information such as brochures, links to application forms and any other information a client may request without giving advice.
• Work efficiently and with urgency.
• Maintain accurate records of all customer interactions and follow-ups.
• Stay up to date with medical aid industry trends and regulatory requirements to ensure compliance such as requirements set out in the POPI act.
• Collaborate with internal teams to improve the sales process and customer experience.
• Take ownership of clients by passionately advocating the client requirement, whilst keeping sight of the need to improve efficiency.
• Responsible for driving client satisfaction.
- Salary:
- R 6 500,00 Monthly
