Operations Manager
West Coast, Western Cape
Posted 3 days ago
- Company:
- Eagle's Recruitment
- Company Description:
- Recruitment Consultancy - Hospitality Industry Based in Nelspruit, Mpumalanga with 25 years experience of personalised recruitment service specifically within the hospitality industry throughout Southern Africa, combined with integrity and truthful principles, rest assured you are in capable hands. We match candidates to the perfect fitting role in the company culture, shaping careers through careful, selective and responsible placement, with a personal touch and attention to detail. Eagle’s Recruitment takes pride in each and every placement we manage and our main goal is sourcing the very best professional talent within our field of expertise. We aim to not only meet our client and candidate’s requirements but to exceed their expectations with our passionate approach, professional delivery, integrity, honesty, efficiency and successful results.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Grade 12
- Number of vacancies:
- 1
Job Description
Beachfront Wedding Venue / Retreat - West Coast - Western Cape
The Operations Manager will oversee all aspects of operations, ensuring seamless execution of events and delivering exceptional experiences for guests.
You will manage a diverse and skilled team, including the event manager, marketing manager, receptionist, kitchen and bar staff, and cleaning team.
This hands-on leadership role is critical to maintaining the property's reputation for excellence while supporting the owner in growing and refining the business.
Key Responsibilities
1. Team Leadership and Management:
○ Oversee and support the event manager, part-time marketing manager, receptionist, and operational teams (kitchen, bar, and cleaning staff).
○ Foster a collaborative, motivated, and customer-focused team culture.
○ Manage team schedules, recruitment, training, and performance evaluations.
2. Venue Operations:
○ Oversee daily operations, ensuring smooth functioning across all departments.
○ Maintain high standards of cleanliness, safety, and guest satisfaction.
○ Manage vendor and supplier relationships to ensure consistent quality and service.
3. Event Coordination:
○ Work closely with the event manager to ensure flawless execution of events.
○ Address guest inquiries and resolve issues promptly and professionally.
○ Assist with event planning and logistics as needed.
4. Financial Oversight:
○ Manage budgets, track expenses, and ensure cost-effective operations.
○ Report on financial performance, identifying areas for improvement.
○ Collaborate with the owner to develop strategies to grow revenue streams.
5. Marketing and Business Development:
○ Work alongside the part-time marketing manager to promote Strandkombuis and drive bookings.
○ Identify opportunities for business growth and enhanced guest experiences.
6. Venue Maintenance:
○ Ensure the venue and its facilities are well-maintained and fully operational.
○ Address maintenance issues promptly to uphold the venue’s aesthetic and functional standards.
Key Qualifications and Skills
• Proven experience in hospitality, event management, or a similar leadership role.
• Strong organizational and multitasking skills.
• Excellent interpersonal and communication skills, with a passion for guest service.
• Financial acumen, with experience managing budgets and expenses.
• Ability to lead and inspire a diverse team, fostering collaboration and accountability.
• Flexibility to adapt to a dynamic environment and work varied hours, including
weekends and evenings.
• Work at a breathtaking beachfront venue, surrounded by natural beauty.
• Be part of a passionate and dynamic team.
• Enjoy the opportunity to make a tangible impact on the guest experience and business success.
Salary R 30 000 R 45 000 including accommodation
