Key Account Manager - Logistics

We are partnering with a logistics and supply chain industry leader to source a dynamic and results-oriented professional with a passion for building strong client partnerships and driving business growth. If you thrive in a fast-paced environment where you can leverage your expertise to develop and implement strategic account plans, we have an exciting opportunity for you!

You will act as a trusted advisor to clients, understanding their unique business needs and offering tailored solutions to optimize their operational efficiency. This is a fantastic opportunity to make a significant impact on client success and contribute to the growth of a leading organisation in its field.

Responsibilities:
• Forge and nurture robust relationships with a portfolio of key clients.
• Gain a deep understanding of clients' business objectives and logistical requirements.
• Serve as a strategic partner, providing insightful recommendations to enhance their supply chain operations.
• Develop and execute comprehensive account strategies focused on revenue growth and increased profitability, including setting and achieving ambitious targets.
• Proactively identify and pursue opportunities for service expansion and cross-selling within existing client accounts.
• Lead negotiations for contracts and pricing agreements, ensuring mutually beneficial outcomes.
• Build and maintain a strong pipeline of growth opportunities within your designated client portfolio.
• Manage and lead responses to requests for quotation (RFQs) and tender processes.
• Collaborate effectively with internal teams, including operations, sales, and customer support, to ensure seamless service delivery and client satisfaction.
• Provide clear guidance and support to operational teams to uphold exceptional service standards.
• Develop, implement, and present key performance indicators (KPIs) regularly to monitor and exceed service level agreements.
• Address and resolve client issues and concerns with efficiency and professionalism.
• Identify and implement continuous improvement initiatives to enhance service offerings and client experience.
• Stay abreast of industry trends, market dynamics, and competitor activities.
• Gather, analyse, and communicate valuable customer, market, and competitor intelligence.
• Provide data-driven insights and recommendations to clients based on market analysis.
• Prepare regular and insightful reports and presentations for both clients and internal stakeholders.
• Track and report on account performance and progress against established goals.

Qualifications:
• Matric / Grade 12 qualification.
• A minimum of 5 years of demonstrable experience in a similar client-facing role within the logistics, transportation, or supply chain management industry.

Benefits:
• Team Spirit: Enjoy a collaborative and engaging work environment with regular company events that foster strong team connections beyond daily tasks.
• Comprehensive Rewards: Receive an attractive compensation package complemented by benefits such as generous paid time off for holidays and vacations, performance-based bonuses, and recognition programs for outstanding achievements.
• Growth Opportunities: Benefit from a commitment to continuous training and professional development, empowering you to enhance your skills and advance your career.
• Global Exposure: For those seeking international experiences, this organisation offers exciting opportunities to engage in projects and collaborations across borders.

If you are a highly motivated and experienced client management professional looking for a challenging and rewarding opportunity in the Eastern Cape, we encourage you to apply. Take the next step in your career and contribute to the success of our valued clients.