Application Support Analyst
Port Elizabeth, Eastern Cape
Posted today
- Company:
- PerformIT Personnel
- Company Description:
- PerformIT Personnel was established in 2004 by Damian Sin Hidge and has been operating in the Recruitment Services industry for the past 17 plus years with plenty of joy and success. PerformIT Personnel is a Port Elizabeth based company in South Africa, and we specialize in the recruitment of permanent and temporary staff.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Grade 12
- Number of vacancies:
- 1
Job Description
PURPOSE OF POSITION:
The main purpose of the Support Analyst is to support and monitor the day-to-day performance of Business Applications in the client facing and internal space. Support includes analyzing integration flows, enhancements and responding to production issues and outages related to the application in a timely manner.
The successful candidate should have the drive and ability to take the support item and run with it. You need to have the ability to work through and make logical sense of complicated and often illogical solutions and processes and think outside of the box. The ability to track and trace issues through various systems is required.
REQUIREMENTS:
Relevant qualification or related experience advantageous
General knowledge of software development lifecycle advantageous
An understanding of/the ability to read and debug code advantageous
An understanding of different message formats advantageous
ESSENTIAL FUNCTIONS:
Support and maintain applications within the scope of the position
Comply with standard processes and procedures
Diagnose and analyse problems in a timely and professional manner
Execute tasks assigned by team leader or via service requests assigned to team
Monitor all production application components to ensure high availability and meet or exceed client expectation
Contact development teams to assist in incident resolution in relation to system alerts
Maintaining relationships with key strategic partners and customers
Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes
High degree of initiative, mature judgment, and discretion
Good communication and organizational skills
Excellent attention to detail and admin skills
Excellent data capturing skills
Ability to conduct and direct research into IT issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on
Ability to follow processes and procedures as per the Support manual
