Client Support Service

We are seeking a candidate who is eager to embrace challenges and tackle them head-on. The ideal individual will be goal-driven, self-motivated, and proactive in their approach to achieving success.

Responsibilities:
• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Cultivate and maintain strong, lasting relationships with clients by understanding their unique needs and requirements.
• Collaborate with internal teams to ensure client satisfaction and the successful delivery of projects.
• Effectively communicate client feedback and requirements.
• Work closely with the sales team to onboard new clients and facilitate a smooth transition process.
• Monitor client accounts and track key performance indicators to ensure client retention and growth.
• Address and resolve any issues or conflicts that arise during client engagements, ensuring positive outcomes.

Requirements:
• At least one year of client liaison experience (preferred).
• Proven experience in a client-facing role, ideally within a similar industry or environment.
• Exceptional interpersonal and communication skills, with the ability to establish rapport and build trust with clients.
• Strong organizational and multitasking abilities, with a keen attention to detail and efficiency.
• Excellent problem-solving skills and the ability to think critically and act decisively in high-pressure situations.
• Proficiency in customer relationship management (CRM) software and the Microsoft Office suite.
• Ability to adapt to and accommodate varying client needs and preferences.
• Knowledge of sales techniques and strategies is an advantage.
Work Hours:
• Monday to Friday: 08:00 - 17:00
Please note that this is a full-time position.
Salary Range:
• R6,000 – R14,000 per month, based on experience and qualifications.