Product Specialist - Mining Equipment

About the Company

The company has been manufacturing machines locally since 2012 and supplying them to mines across the country and beyond the borders branching out further into Africa. The company prides itself in the ability to offer a full suite of underground mining equipment of the highest international standards.

Drawing on exclusive technology partnerships with several major industry leaders throughout the world, the company is able to offer the latest in cutting-edge innovation and product development to the market.

Through collaboration with both the client and its international partners, the company engineers comprehensive, tailor-made solutions with their constantly expanding suite of mechanised mining equipment and their full range of well-established support services.

The company has a range of trackless mobile machines (TMMs) designed and manufactured locally in Boksburg, South Africa. These machines include low-profile and narrow vein loaders predominantly for smaller mining applications.

About the Role

The role of a Product Specialist Reliability supports continuous improvement, technical support, and performance analysis across the product range.

Responsibilities

Product Support Lead for Equipment Reliability
Evaluating and implementation of support structure
Upskilling/training of support personnel,
Take ownership of component warranty/failure investigations
Machine preparedness, commissioning and analysis
New machine and prototype trials
Machine compliance and standard adherence
Customer communication and technical support
Documentation and records
Maintenance, service and repairs process management
Product improvement projects from inception through to implementation
The Product specialist Reliability forms part of the Product Support Team covering the range of Underground hard Rock Products.
The specialist will be required to drive customer support with primary focus on equipment reliability, performance and continuous improvements.
Requirements

Experience and Qualifications

Grade 12
Mechanical Minded
Trade qualification
Underground mining equipment knowledge