IT Administrator

About the Company

The company offers cost effective and sustainable leasing solutions to companies and institutions alike to help them finance and purchase the technology they need to run their business efficiently and keep their IT equipment up to date.

About the Role

The IT Administrator will be responsible for maintaining the company’s IT infrastructure, while also providing technical support to end-users. The IT Administrator will play a critical role in ensuring that our technology systems are running smoothly and that employees are provided with the technical support they need.

Key Responsibilities

Setup and configuration of end-user computers and creating of user accounts.
Manage, maintain, and update site copiers, and printing machines.
Install software, maintain and introduce training as needed.
Maintain and secure passwords, file system security and data integrity for desktop environment.
Install software, maintain and introduce training as needed.
Reporting to customers and staff on issues and resolutions.
Troubleshooting and diagnosing issues to get them resolved.
Ordering Computer and ensuring that backup hardware is available for spares.
Managing IT service desk system.
Documenting policies and procedures within the IT department.
Weekly and Monthly Reporting on IT Environment
Daily & Weekly Checklists to be completed.
Monitoring the internet connection for security risks
Employing the latest security protocols
Monitoring the local area network (LAN) for threats or errors
Provide 1st and 2nd line responses for users requiring assistance with information technology issues and problems.
Conduct network troubleshooting to segregate and identify general network problems.
WAN & LAN Support between branches and sites.
Support and maintain uptime of all Servers (Includes server & network maintenance – over a weekend).
IT Asset Management.

Candidate Requirements

Qualifications, Experience and Skills

Diploma or Degree in Information Technology
Microsoft Certified Systems Administrator (MCSA)
CompTIA A+ & N+
4+ years’ experience in IT Administration position

Other Requirements

Excellent verbal and written communication skills
Good interpersonal skills
Detail orientated, with good attention to detail
Client centricity attitude
Drivers licence and own car

Competencies and Knowledge

Behavioural Competencies

Communicating and Informing
Analytical thinking
Resolving
Receptive to feedback
Adaptability
Working well under pressure

Knowledge

Veeam Backup & Replication
Microsoft Office 365 (Include SharePoint & MS Teams)
All Windows Server platforms
Microsoft Windows 10, 11
SQL Knowledge is a bonus
Mimecast
ESET Antivirus
Active Directory
Virtual Server (Microsoft Hyper-V)
Network Experience
Firewall Experience
Access Control
Helpdesk Systems (ManageEngine)
Knowledge of all forms of connectivity e.g. Wireless, 3G, VPN, Fibre, etc.
VOIP Experience
Knowledge of IT best practices for change control, implementations etc.

Hygiene Factors

Copes with Change
Integrity and Trust
Logical Thinker
Passion for Customers and Excellence