Junior Technical Support Specialist - Mining Equipment

About the Company

The company has been manufacturing machines locally since 2012 and supplying them to mines across the country and beyond the borders branching out further into Africa. The company prides itself in the ability to offer a full suite of underground mining equipment of the highest international standards.

Drawing on exclusive technology partnerships with several major industry leaders throughout the world, the company is able to offer the latest in cutting-edge innovation and product development to the market.

Through collaboration with both the client and its international partners, the company engineers comprehensive, tailor-made solutions with their constantly expanding suite of mechanised mining equipment and their full range of well-established support services.

The company has a range of trackless mobile machines (TMMs) designed and manufactured locally in Boksburg, South Africa. These machines include low-profile and narrow vein loaders predominantly for smaller mining applications.

About the Role

Acts as a technical resource in assisting to resolve problems with equipment and data; responds a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.

Responsibilities

Create & update items on the ERP system.
Update and maintain the ERP system with technical detail &
Documentation.
Create and maintain various bill of Materials & routing cards.
Assist & support quality, production, internal and external sales with queries around technical content, drawings, parts or BOMs.
Manage workshop job related queries around BOMS.
Audit BOMs and liaise with designers/engineers around changes etc.
Audit Parts manuals to BOMs where necessary.
Audit/Maintain and up keeping of the technical parts library.
Liaise with stake holders on technical queries.
Costing and cost reduction/improvements.

Requirements

Experience and Qualifications

Grade 12/Matric or equivalent qualification.
Minimum 2 Years’ industry experience in technical administration & the automotive manufacturing industry an advantage.
Experience with ERP (SAP, Business Central or Navision).
Computer Literate (Word, PowerPoint and Excel).
Technical Buying experience an Advantage.
Profiling and Fabrication back-round an Advantage.

Soft Skills

Neat and well presented.
Driven, results orientated with strong time management, prioritization and organizational skills.
Must be willing to work in a team and with various stake holders.
Must be able to work well under pressure.
Accurate, detail orientated and technical.
Strong Communication skills required.
Quick thinker and good problem solver.
Close out and complete tasks.
Good short term memory.
Systematic and structured