Groups & Incentives Operations Consultant

In this role, you’ll be stepping into a role that sits at the heart of impact-driven travel. This isn't just operations — it's orchestration. From the moment a file lands on your desk to the final group departure, you’re in charge of crafting experiences that move people. If you're someone who thrives on complexity, craves variety, and wants your work to truly matter, this is where you'll find fulfilment. Every journey you touch has the potential to leave a lasting footprint — for guests, for partners, and for the communities along the way.

What You’ll Own:
• Coordinate and execute tailor-made land tours and incentive events
• Travel with groups to ensure flawless on-site delivery
• Manage travel files with sharp attention to profitability and quality
• Build and maintain relationships with suppliers and partners
• Keep debtors in check and flag any risk early
• Ensure travel docs and operating schedules are prepped and polished
• Flag travel restrictions and keep group logistics compliant
• Be the go-to for emergencies — calm, clear, and on-call
• Suggest enhancements to elevate the guest experience

What You Bring:
• 4–5 years inbound consulting experience
• Deep regional knowledge of SA, Southern & East Africa
• Solid financial instincts — margins, modelling, and analysis
• Fierce attention to detail and admin excellence
• Laser focus under pressure and moving priorities
• Fluent in tech tools: Excel a must, Tourplan a bonus
• Confident communicator and negotiator with a knack for guest experience
• A relentless drive for better — systems, service, and team synergy

A Bit About You: You’re the ops whisperer — capable of creating order in the midst of moving pieces. You love processes, but you’re not ruled by them. You thrive on multi-tasking, problem-solving, and making complex plans look effortless.

You get that travel isn’t just about the destination — it’s about how people feel along the way.
Interested? Apply now. If you make the cut, expect to be challenged, supported, and part of something that matters!