Applications Engineer

Duties:
On-site support and training
Previous experience within a full stack application support and maintenance.
At least five years’ experience supporting users with Dynamics 365 CRM,
SCM and Finance applications.
Azure and ITIL certification will be
advantageous.
Provide technical support as 1st and 2nd line support for key applications on
day-to-day basis.
Ability to monitor and review user transaction, changes and right logs.
Proactive management of application user entitlement.
Respond to user queries and tickets in a timely manner.
Engage client’s change controls processes and procedures.
Update incidents through their lifecycle.
Provide inputs for SLA reports.
Train users on the effective use of applications.
Assist with testing of new functionalities.
Daily operational checks for system performance issues
Develop and implement solutions for customers
Provide technical support documentation
Extensive software development experience using C, C++ and Python
Experience with Unix/Linux
Embedded tools and development environments
Excellent problem-solving skills
Quickly learn & understand code written by others
Multitask, prioritize & follow through
Self-starting and independent working with limited supervision

NICE TO HAVES

Embedded RTOS (QNX, VxWorks, INTEGRITY, ThreadX, FreeRTOS, etc.)
Experience with Embedded development tools (compiler, debugger, IDE, etc.)
Experience with embedded safety and security platforms
Experience with BSPs and device drivers for an embedded OS
ASP.NET, IIS (Internet Information Services), Angular, SQL Server, Microsoft Azure,
Microsoft Visual Studio, Microsoft Web API, Microsoft Dynamics 365 CRM.

Education:
BSC in IT/Computing or Diploma or related qualification

Skills Preferred:
Microsoft Technical Skills
SharePoint Development
Dynamics 365 Customer Services /CRM
Power App
Web Applications Developer
DevOps Certified Engineer
Azure Synapse
Azure SQL / SSRS

*PLEASE SEND CV IN PDF FORMAT*