Location:
Jhb, Gauteng
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor
Job Description
My client is an international network infrastructure company that designs and builds fiber networks. They support broadband expansion efforts across multiple states the USA, with an end-to-end operational delivery model that focuses on customer service, reliability, speed, and quality.
The ISP Coordinator is an administrative operations role responsible for supporting the scheduling of new fibre-to-the-home (FTTH) installations in the residential sector. This includes confirming appointments with customers, dispatching technicians, updating internal systems and initiating authorizations (locates) for internal bury drops with the relevant authorities. This role requires strong coordination skills between various internal and external stakeholders across various platforms and teams. The ISP coordinator plays a crucial role in ensuring successful installations for the business and its customers.
Key Responsibilities
• Confirm fibre installation appointments with customers
• Set up customer reminders (calendar invites, texts, phone calls, etc.) of their upcoming fiber installation
• Manage and document all work on systems provided
• Call in and track locates for internal fiber bury drops
• Support technician coordination and rescheduling
• Follow through on all jobs until completion
• Ensure any failed installations are properly recorded for reporting purposes
• Maintain accurate records across platforms
• Verify contractor invoices and work completion in accordance with agreements
• Attend daily scheduling calls and any other operational meetings as required.
Required Experience & Skills
• Proficiency with dispatch and contractor coordination using operational systems and Excel-based tracking tools
• Strong organizational and customer service skills
• Proficiency in Excel and operational support tools
• A strong command of spoken English
• Ability to manage competing priorities and support multiple teams
• Ability to work effectively with internal and external field teams
Qualifications
• Must have a matric or equivalent qualification
• Telecommunications or fiber maintenance background
Please note this is a US-based company, but the roles are based in office in Johannesburg North, so they are US-based hours
The ISP Coordinator is an administrative operations role responsible for supporting the scheduling of new fibre-to-the-home (FTTH) installations in the residential sector. This includes confirming appointments with customers, dispatching technicians, updating internal systems and initiating authorizations (locates) for internal bury drops with the relevant authorities. This role requires strong coordination skills between various internal and external stakeholders across various platforms and teams. The ISP coordinator plays a crucial role in ensuring successful installations for the business and its customers.
Key Responsibilities
• Confirm fibre installation appointments with customers
• Set up customer reminders (calendar invites, texts, phone calls, etc.) of their upcoming fiber installation
• Manage and document all work on systems provided
• Call in and track locates for internal fiber bury drops
• Support technician coordination and rescheduling
• Follow through on all jobs until completion
• Ensure any failed installations are properly recorded for reporting purposes
• Maintain accurate records across platforms
• Verify contractor invoices and work completion in accordance with agreements
• Attend daily scheduling calls and any other operational meetings as required.
Required Experience & Skills
• Proficiency with dispatch and contractor coordination using operational systems and Excel-based tracking tools
• Strong organizational and customer service skills
• Proficiency in Excel and operational support tools
• A strong command of spoken English
• Ability to manage competing priorities and support multiple teams
• Ability to work effectively with internal and external field teams
Qualifications
• Must have a matric or equivalent qualification
• Telecommunications or fiber maintenance background
Please note this is a US-based company, but the roles are based in office in Johannesburg North, so they are US-based hours
Number of vacancies:
2
Company Description
22 years of developed skills in cold calling, business development, marketing of candidates, interview coaching, 360 recruitment experience in IT, Engineering, Generalist recruitment for permanent and contract placements.
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