Front Desk Reception

NURA South Africa, a collaboration between Fujifilm, a global leader in cutting-edge intelligent imaging and medical technologies, and Dr Kutty's Healthcare, an institution with deep roots in the healthcare space, is seeking a professional and welcoming Front Desk Receptionist to join our team. Our mission is to create a culture of early screening, securing lives while delivering accessible and high-quality healthcare experiences infused with the warmth of Japanese hospitality. The Front Desk Receptionist will be the first point of contact for our guests, ensuring a seamless and positive experience through exceptional customer service, efficient administrative tasks, and a commitment to NURA’s standards of excellence. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for creating a warm and professional environment.

Key Responsibilities

• Front Desk Management: Maintain a professional, organized, and welcoming reception area, ensuring it reflects NURA’s commitment to hospitality and excellence.
• Guest Welcome and Hospitality: Greet guests warmly upon arrival, creating a positive first impression, and offer refreshments such as tea, coffee, or juice to enhance their experience.
• Appointment Verification: Confirm guest appointments using NURA’s scheduling system, ensuring accuracy and resolving any discrepancies promptly.
• Guest Registration: Assist guests with the registration process, collecting necessary personal and medical information accurately and efficiently while maintaining a friendly demeanor.
• Billing and Payments: Process billing for screening services, provide clear explanations of charges, and handle payments in accordance with NURA’s financial policies.
• Consent Forms: Obtain and verify signed consent forms for health screenings, ensuring compliance with the Protection of Personal Information Act (POPIA) and NURAs protocols.
• Report Preparation: Print, bind, and organize final health screening reports for guests, ensuring accuracy, confidentiality, and professional presentation.
• NURA Wristband Fitting: Fit guests with NURA wristbands for identification during their visit, ensuring correct application and guest comfort.
• Administrative Support: Perform general administrative tasks, such as answering phone calls, responding to inquiries, and coordinating with clinical and guest relations teams to ensure a seamless guest experience.
• Compliance and Confidentiality: Adhere to POPIA and NURA’s policies to protect guest data and maintain confidentiality in all interactions and documentation.
Qualifications
Education:
o National Senior Certificate (Matric) or equivalent.
o A diploma or certificate in Office Administration, Hospitality, or a related field is advantageous but not mandatory.
Experience:
o Minimum of 1–2 years of experience in a front desk, reception, or customer service role, preferably in a healthcare, hospitality, or diagnostic setting.
o Experience with billing, appointment scheduling, or handling confidential information is an advantage.
Skills:
• Excellent verbal and written communication skills to interact with guests professionally and empathetically.
• Strong organizational and multitasking skills to manage multiple front desk tasks efficiently.
• Proficiency in Microsoft Office (e.g., Word, Excel) and experience with scheduling or billing software (training provided for NURA’s systems).
• Basic numerical skills for accurate billing and payment processing.