Junior Service Technician

Arjo offers world leading integrated solutions for the care of people with reduced mobility and related conditions. Based on extensive knowledge and advanced technology we provide superior medical equipment for safe patient handling and hygiene, medical beds and Therapeutic Support Systems™, wound healing, DVT prevention, disinfection and diagnostics. The result is improved care efficiency and provide a safer environment for both patient and career.

ArjoHuntleigh South Africa is currently recruiting for a Service Technician, to work within and support the Western Cape and bordering provinces.
The position is available immediately.
Job Title: Service Technician Location: Cape Town Offices (Western Cape and bordering provinces)

Reporting: Administrative & Functional: Service Manager
Responsible for: Administrative & functional: Service Manager
Liaising with: Internally: Services Department, Management, Sales, Operations but not limited to these
Externally: All Arjo clients, but not limited to these

Position Description:
The Service Technician is required to support all Technical Service Functions in the Western Cape and bordering provinces. This will include but not limited to Fault-finding/troubleshooting & Repairs on all Arjo equipment. Maintaining strong customer relations is essential. High efficiency is required in call out turnaround times and in completing technical assessments, services & repairs to improve on customer satisfaction and maximize customer retention.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below are representative of the knowledge, skill, and/or ability required.

• Service & repair Arjo equipment to full working capacity.
• Schedule and attend service callouts
• Fill in and complete job cards for any service repairs, warranties or labour jobs completed
• Conduct service assessments in hospitals or as required by the technical consultants.
• Accurately diagnose and troubleshoot technical issues in a timeous manner.
• Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service related queries.
• Maintain high levels of service and technical support to all customers
• Adequate stock control management for planned repairs and services.
• Complete warranty repairs and provide inspection reports to QRC
• Complete Job cards & daily activity reports on a daily basis.
• Execute service level agreements and extended warranties and keep clear track records
• Maintain company vehicle in good condition.
• Adhere to safety protocols and quality standards on all Arjo products.

Qualification (Knowledge, Skills and Abilities):
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
• Minimum of Grade 12 or equivalent.
• Relevant tertiary qualification will be an advantage.
• Strong technical and mechanical mindset.
• Basic computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB) and PDP would be an advantage.
• Minimum experience in driving company vehicle of at least 2 years.
• Ability to work independently. Excellent time management skills.
• Excellent communication skills.
• Understanding of Arjo products will be an advantage
• Attention to detail.
• Customer Service Orientated.
• Organized.
• Must be available to work after hours on adhoc basis.
• Must be available to travel nationally when needed or required.
Skills and Attributes
• Energetic
• Team worker & player
• Excellent time management skills
• Solid business acumen
• Planning and prioritizing of tasks
• Adhere to deadlines, policies & procedures
• Punctual