Customer Contact Centre Advisor

Johannesburg, Gauteng
Posted more than 30 days ago
Logo MSA Outsourcing Solutions (Pty) Ltd
Company:
MSA Outsourcing Solutions (Pty) Ltd
Company Description:
A Business Process Outsourcing company (BPO) that focuses on providing highly skilled agents to our USA based clientele, fulfilling multiple services.
Contract Type:
Permanent
Experience Required:
1 year
Education Level:
Grade 12
Gender:
Any
Number of vacancies:
1

Job Description

Role At a Glance
MSA Outsourcing Solutions is actively hiring highly motivated and talented Customer Contact Centre Advisor to to join multiple campaigns in our virtual services team. Joining our USA based business, you will be focusing on various sectors, providing on demand responses and solutions.

Please note that the role will be office-based in Houghton Estate Johannesburg, operating during USA EST hours (3pm-11pm daylight savings dependent).

Main Tasks
*Receiving Inbound Calls
*Making Outbound Calls
*Actively assisting clients with their queries
*Building and maintaining long-lasting client relationships
*Overseeing an active CRM

Candidate Requirements
*Computer proficiency
*Strong English communication skills (written and verbal)
*Ability to write clear and detailed reports
*Strong ability to multi-task
*High attention to detail

Job Type: Full-time

Salary: R7,000.00 - R9,000.00 per month