Hotel Receptionist. Guest Assistant. Luxury Hotel in Franschhoek
Franschhoek, Western Cape
Posted more than 30 days ago
- Company:
- Pick Me Recruitment
- Company Description:
- Established in 2018, a specialist recruitment agency, based in the Western Cape. Over 20 year’s experience and clear understanding of service excellence, industry passion, business growth and staff retention. Committed to recruiting and placing talent in top Hospitality and Culinary positions within the Food and Beverage sectors.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor
- Number of vacancies:
- 1
Job Description
Our client, a Luxury Boutique Hotel in the heart of Franschhoek, is seeking a GUEST ASSISTANT / HOTEL RECEPTIONIST to join their team.
You will excel in this role if you have excellent organisation and time management skills with a friendly disposition. Exceptional guest relation skills, willingness to go the extra mile and attention to detail will result in success within this role.
Experience and Skills:
• Minimum of 2 years of experience in the Front Office operations of a luxury hotel
• Proficient in use of various well-known Property Management systems
• Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
• Display a sense of urgency and dedication to meeting the needs and wishes of others
• The ability to remain calm and professional when under pressure
• Strong interpersonal skills
• Excellent verbal and written skills
• Must be professional and a team player
• Sustainable quality and attention to detail
Position Requirements
• Grade 12 – Matric Certificate
• Tertiary qualification in Hospitality Management would be advantageous
• Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
• Ability to work shifts including night shift
• Valid driver’s license would be advantageous
• COVID – 19 vaccination mandatory
• Preference will be given to candidates from Franschhoek and neighbouring areas
Key Responsibilities
• Ensure a seamless guest experience through the related processes and procedures including guest’s arrival and check-in, guest relations and interactions, departure, check-out and billing
• Concierge services (Booking of restaurants, transport, etc.)
• Recommendations, upselling and cross selling including partner experiences
• Positive interdepartmental and colleague communication
• Monitor O status and management accounts
• Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.)
• Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests
Remuneration Details:
R8 000 - R10 000 Basic plus Benefits (Add-on approach).
- Salary:
- R 10 000,00 Monthly
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