Workforce Management Management Senior Consultant

KEY RESPONSIBILITIES:

• Design and plan WFM systems
o Understand the WFM blueprint and configure the system according to the customer’s requirements
o Design new business and system processes
o Define and guide customer on business processes and policies
o Create Technical and Functional design documents
o Configure the customer’s rules within the setup of the system
o Facilitate the population of the blueprint with mid-market clients
o Consult with and advise customers on best practice, industry standards and legislation compliance
o Solution craft complex requirements
o Scope and document advanced custom reporting requirements
o Engage with IT regarding any security related requirements

• Integrate WFM system with customers systems
o Identify which systems the WFM system needs to be integrated with from the blueprint
o Liaise directly with customer’s 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
o Build interface based on blueprint
o Test end to end integration success

• Implement WFM system for customers
o Configure the system according to the blueprint
o Facilitate user acceptance testing with clients
o Deploy the WFM system

• Conduct Training for WFM customers
o Develop training material and slide decks
o Conduct end user training with client’s end users and super users
o Continually develop own skills to improve training methods and product knowledge
o Keep skills updated by attending regular training on the UKG training portal
o Hand Hold end users and day to day operation teething problems

• Project Closure and debrief
o Participate and contribute to project post-mortem meetings

• Provide after sales support
o Provide end to end system support to clients (on-site and remote)
o Attend to assigned service calls promptly for optimum resolution
o Use the UKG global support system to log and resolve complex product issues
o Provide Help Desk support
o Provide root cause analysis upon customer’s request

CORE RESPONSIBILITIES:

• Constantly and proactively Learn about and understand the entire UKG product line
o Review the UKG Web Site on a weekly basis, use the tools available to enhance understanding of the products and identify new information relevant to UKG
o Use the UKG On-line library as a source of technical information
o Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world
o Stay abreast of changes that occur in UKG day-to-day business
o Participate in Web Virtual Training / Webinars when available
o Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction.
o Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel.

COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
• National Operations Manager
• Other UKG Consultants
• Pre-Sales Consultants
• Technical Consultants
• Project Managers Reasons for Interaction:
• Direct report
• Teamwork
• Collaboration
• Dual customer service
• On-going project delivery
External:
• WFM customers

• UKG Global Support
• UKG Customer Success Manager Reasons for Interaction:
• Customer service & delivery
• Conduct training sessions
• Provide after sales support
• Resolution of customer queries
• Provide feedback

QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:

Essential
• Matric
• UKG Certification

Advantageous
• Tertiary IT qualification (Certificate / Diploma / Degree)
• HR qualification (Certificate / Diploma / Degree)
• Microsoft certifications
• Experience in 3-tier web-based technology and Java
• SQL Reporting and Integration are an added advantage
Experience

• At least 3 - 5 years’ experience in system integration and networking
• PC application software experience (MS Office Suite)
• Time and Labour management system experience
• Extensive experience implementing or supporting enterprise software applications and hardware used in web environments
• Preparing functional and technical solution design documents and “Configuring” and delivering the solution to the customer
• Experience with requirement gathering solution design and implementation
• Prior experience in supporting functional testing, integration testing and UAT
• Microsoft operating systems and SQL database systems experience


Skills
Essential
• Knowledge of Mobile technology
• Knowledge of Cloud computing
• Knowledge of various browsers
• Presentation Skills
• Excellent customer relations skills
• Soft skills associated with effective customer communications and account management
• Ability to coordinate and organize multi-tasks to achieve training vision
• Time management skills
• Windows server experience
• Ability to multi-task

Advantageous
• Knowledge of Time and Attendance systems
• UKG configuration experience
• An ability for finding flaws in software and can efficiently communicate how to fix them
• SQL Reporting services
• Visual Studio
• Oracle
• SQL
• AWS
• Workforce Dimensions (preferred)
• Dell Boomi (preferred)
Other requirements
• Must be willing to travel
• Must have own vehicle and driver’s license
• Candidate must reside in the Western Cape