Outbound Call Centre Agent - (closing date 22 April 2024)

The employee is appointed as: Sales Agent to render services generally associated with this position. Duties will include but will not be limited to:
Key Responsibilities:
• Calling the lead database that is provided by management and converting these leads into quality sales for the company.
• Managing large amounts of outbound calls in a timely manner
• Delivering prepared sales scripts to persuade potential customers to purchase a product or service
• Identifying and overcoming objections, clarifying information, and providing solutions when necessary
• Seizing opportunities to upsell products when they arise
• Ensure that all data/ personal information that is provided by the client is captured correctly for valid sales to be loaded.
• Building sustainable relationships and engaging customers by going the extra mile
Targets:
• Achieve and exceed daily/ monthly and individual sales targets that are set by management.
• Employees are required to work effectively within a team environment to achieve monthly team sales targets.
Development:
• Employees are to maintain a clear course of action to achieve long and short-term goals in an organised manner.

Reporting:
• Assist when required in preparing and providing various sales reports for the sales manager.

Etiquette:
• To perform your duties to a high professional and ethical standard.
• To maintain a high professional and an ethical profile in accordance with industry and company standards.
• Employees are required to treat colleagues and customers in a manner which demonstrates integrity, honesty, and fairness.
• Maintain a well-groomed and business appearance.

General:
• Employees are expected to perform any other tasks necessary for the conduct of the employer's business, as the employer may from time to time direct.

Requirements and skills
• Matric Certificate
• Computer literate
• Experience in a call centre environment
• Proven track record in sales

Key Competencies
• Communication skills
• Persuasiveness
• Customer focus
• Problem solving
• Stress Tolerance
• Adaptability to different personality types
• Tenacious
• Negotiation skills
• High energy level