BDC Representative (Business Development Centre) Representative

In the role of a BDC representative, you will drive growth by developing and nurturing business relationships with present and future customers. You will coordinate incoming online and telephone requests, and make appointments for the sales team.

Responsibilities
Must be flexible with scheduling, including nights and weekends
Fast pace environment, must be able to meet call handling time and daily call goals
Must have great phone and computer skills
Responsible for developing, processing, managing, following up and tracking all dealership customers as it pertains to the specific department
This individual completes all reports and administrative procedures required
Follow up on unsold showroom traffic and chat inquiries
Handle all incoming calls to the service department
Maintains a general understanding of the repair process and explains the process to our customers
Addresses customer concerns and issues or escalates them as needed
Coordinates questions and issues with the appropriate department personnel

Personal Traits and Qualifications
Directs customers to the appropriate department or point-of-contact
Ensures all service targets are met or exceeded
Provides timely and accurate reports on service activities as needed
Approaches, greets, and offers assistance or direction to any customer
Provides electronic and phone customer service assistance